Create a slide show to use in de-ecalation training

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This session focuses on enhancing interpersonal skills in the workplace. It begins with a 'Human Barometer' activity to gauge personal feelings, followed by strategies for self-awareness and de-escalation techniques. Participants will learn to identify frustration cues and employ active listening. The final segment encourages practical application through role-playing scenarios, emphasising the importance of maintaining a calm tone and fostering curiosity over assumptions.