The Benefits of Timely Cancellations: Study Findings & Recommendations

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Radboud Sport & Culture faces challenges with late cancellations impacting fairness and efficiency. Behavioural insights reveal causes like present bias and forgetfulness. An intervention using timely, framed reminder emails led to earlier cancellations, reduced no-shows, and maintained booking patterns. Recommendations include shifting focus to timely cancellations with 3–6 hour reminders and piloting early action prompts. These low-cost strategies align with RSC's goals of improved access,...