Crisis Management & Communication Strategies: Two Case Studies

This presentation explores effective crisis management and communication strategies, utilising key case studies such as the Volkswagen emissions scandal and the Johnson & Johnson Tylenol crisis. It emphasises the significance of timely issue acknowledgment, transparency, and proactive planning in rebuilding trust. Practical strategies, including admitting discrepancies, engaging stakeholders, and maintaining honesty, will be discussed to provide actionable insights. The course, scheduled for...