TQM Integration at DP World – UAE Context

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This research analyzes the integration of Total Quality Management (TQM) at DP World within the UAE context, focusing on leadership, customer-centric strategies, and process orientation to achieve continuous improvement and sustainability aligned with UAE's Vision 2031. Secondary research highlights TQM's role in improving performance, enhanced by Lean, Six Sigma, and smart port technologies like AI and IoT. Key findings include significant sustainability advancements, such as emissions...