UX Research and Redesign of UMK Student Email

The presentation focuses on enhancing the UMK email system by addressing usability and navigation challenges. It outlines a UX research process including user surveys, competitive analysis, and card sorting, leading to actionable insights. Personas (e.g., Jan and Maria) capture user needs and pain points, informing design decisions. Functional prototypes and testing scenarios deliver an improved navigation layout, ensuring alignment with user feedback and organisational goals. The research...