WhatsApp Grievance Bot & Governance System Overview

This presentation introduces the Grievance Bot, detailing its objective, audience, and key deliverables. It explores the system's architecture, integration, and technology stack, followed by citizen and ward-specific workflows for grievance submission and automation. Additionally, it highlights the MLA dashboard's real-time insights and public interaction features. Lastly, the session covers the estimated costs, project timeline, and benefits to citizens, showcasing a comprehensive plan for...