CRM: Types, Scope, and Future Trends in Business

This EduWorkshop will explore the fundamentals of Customer Relationship Management (CRM), addressing its definition, importance, and unique benefits across various sectors, including education. Participants will gain insights into the need for CRM in education, major types of CRM systems, and their advantages for modern institutions. Additionally, we will delve into emerging trends in CRM technology, offering actionable takeaways for enhancing organisational efficiency and fostering...