create a 30 minute presentation on Why Improve University Services? Use Micro-learning and the objectives are to help participants explore: What “quality” means in higher education. Why good intentions do not always produce good processes. The relationship between student experience, quality, efficiency and cost. The difference between working harder and improving the system. Why reducing waste can release capacity for activities that add value. Key concept The aim is not simply to do more with less. It is to remove unnecessary work so staff can spend more time creating value for students. Activity should be shown a case study process and one that students or staff regularly find frustrating. Examples include Student enquiries, Assessment feedback, Extenuating circumstances, Admissions, Timetabling, Placement administration, Module registration, Student finance, Complaints, tutoring of students by staff, and Academic support.
create a 30 minute presentation on Why Improve University Services?
Use Micro-learning and the objectives are to help participants explore:
What “quality” means in higher education.
Why good intentions do not always produce good processes.
The relationship between student experience, quality, efficiency and cost.
The difference between working harder and improving the system.
Why reducing waste can release capacity for activities that add value.
Key concept
The aim is not simply to do more with less. It is to remove unnecessary work so staff can spend more time creating value for students.
Activity should be shown a case study process and one that students or staff regularly find frustrating. Examples include Student enquiries, Assessment feedback, Extenuating circumstances, Admissions, Timetabling, Placement administration, Module registration, Student finance, Complaints, tutoring of students by staff, and Academic support.
Created using ChatSlide
This initiative focuses on enhancing university services through a structured approach. It emphasizes understanding student experiences, identifying process inefficiencies, and improving service quality. By mapping the student journey, staff can pinpoint delays and unnecessary steps, ultimately reducing frustration and workload. The goal is to create reliable, clear, and timely support that adds value for students while minimizing waste. Through targeted improvements and feedback,...