Centralized ERP Support Desk with SLA Tracking

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This presentation introduces the ERP Support Desk project, highlighting its importance in modern ERP systems. Current challenges in ERP support are addressed using a proposed system that integrates Angular, Spring Boot, and PostgreSQL for a centralized solution. Key features include role-based access control, efficient ticket management, and a smart knowledge base. Methodology focuses on SLA compliance tracking, insightful dashboards, and rigorous testing. Expected outcomes aim to reduce...