Macro Findings from ServiceNow Work Data Analysis 📊

Our analysis of ServiceNow work data reveals structural balancing challenges causing uneven workflows and long-tail delays, alongside trust issues in reporting. This results in unpredictability, planning difficulties, stalled tasks, and competing strategic priorities. To address these, we recommend implementing an enterprise control system that ensures clear accountability and optimized decision-making, rather than relying solely on dashboards or policies. Leveraging our expertise in...