Tome Is Dead -- You Are Entitled to a Full Refund
Tome shut down its AI presentation product in April 2025. The company raised $81.6 million but generated under $4 million in revenue. The team rebranded as Lightfield (a sales intelligence tool), and AngelList acquired the Tome brand for document summarization.
The presentation product no longer exists. All user data was permanently deleted. There is nothing to use, nothing to access, and nothing to download.
If you are still being charged, you are paying for a product that does not exist. You are legally entitled to a full refund. Tome's support email (care@tomeapp.com) is unresponsive -- multiple users report getting no reply. Do not waste time emailing them. Go directly to your bank.
How to Get Your Money Back
Step 1: File a Credit Card Dispute (Chargeback)
This is the fastest and most effective method. Call your bank or credit card company and say:
"I am being charged for a subscription to Tome (tome.app), a service that was permanently discontinued in April 2025. The product no longer exists, my data was deleted, and the company is not responding to cancellation or refund requests. I would like to dispute all charges made after April 2025."
Your bank will reverse the charges. You have an extremely strong case because:
- The service was publicly discontinued
- The company confirmed all user data was deleted
- The support email is unresponsive
- You are paying for literally nothing
Step 2: Block Future Charges
After filing the dispute:
- Ask your bank to block the merchant (Tome / Lightfield) permanently
- Request a new card number if your bank can't block the specific merchant
- Check PayPal if you used it -- go to Settings > Payments > Manage Automatic Payments > find Tome > Cancel
Step 3: Cancel Through Stripe (If You Can Find It)
Tome used Stripe for billing. You can try:
- Search your email for old Stripe receipts from Tome
- Visit Stripe's billing portal and look up your subscription
- Cancel the recurring payment directly
But the bank dispute in Step 1 is more reliable -- don't wait for this to work.
Tome's Trustpilot Reviews
Tome has a 3.7 out of 5 rating on Trustpilot from only 5 reviews. The negative reviews confirm billing problems:
"They double-charged my account, and it took weeks for their so-called 'customer service' to even respond. Even after I canceled, they still had the nerve to charge me again."
Video Guides
These videos were made before Tome shut down but show the cancellation flow:
What Happened to Tome?
- April 2024: Free tier gutted, core AI features removed for free users
- April 2025: Tome announces shutdown of the presentation product
- All user data permanently deleted -- no export, no migration, no warning for many users
- The team pivoted to Lightfield, a completely different product (sales intelligence)
- AngelList acquired the Tome brand for document summarization
- The original presentation tool is gone permanently with no plans to return
Why Tome Failed
Despite 20 million users, Tome had fundamental product problems:
- No PowerPoint export -- only PDF, no .pptx
- No presentation mode -- you couldn't actually present slides
- Complete vendor lock-in -- when Tome died, everything was deleted
- Generic AI content -- lacked depth for important presentations
- "Tome look" -- all decks looked identical, killing uniqueness
Better Alternatives to Tome
Since Tome no longer exists, you need a replacement that won't disappear. ChatSlide is built to last -- and built to let you keep your files.
| Feature | Tome (Dead) | ChatSlide |
|---|---|---|
Status | Shut down, data deleted | Active, growing |
PowerPoint Export | Never existed | Full .pptx export |
Presentation Mode | Never existed | Yes |
Document Upload | No | PDF, Word, URL support |
Your Data | Permanently deleted | Yours forever |
Refund Policy | Unresponsive support | 14-day money-back guarantee |
Cancellation | Can't even reach them | One click |
Why ChatSlide Is the Best Alternative
- Cancel anytime -- one click, no feedback forms, no hidden buttons, no written notice required
- 14-day refund guarantee -- no questions asked, no hoops to jump through. Just talk to our AI assistant and get your money back instantly
- AI assistant for everything -- need help canceling, getting a refund, or creating your first presentation? Just chat with our AI assistant and it will guide you through anything
- Upload any document -- PDF, Word, URL, or just describe your topic. ChatSlide turns it into polished slides in minutes
- Full PowerPoint export -- download your presentations as .pptx files, no paywall, no watermarks
- 100+ professional templates -- not the same generic AI look every time
- Free tier that actually works -- create, export, and share presentations without paying
Try ChatSlide free -- cancel anytime with one click, 14-day refund guarantee, and a friendly AI assistant to help you with anything. No dark patterns, no hidden fees.
Frequently Asked Questions
Can I still access my old Tome presentations?
No. All user data was permanently deleted when Tome shut down in April 2025. There is no way to recover anything.
Is Tome coming back?
No. The team is now Lightfield (sales intelligence). AngelList owns the Tome name for a different product. The presentation tool is gone forever.
Why am I still being charged for Tome?
Tome did not properly cancel all subscriptions when they shut down. Their support email (care@tomeapp.com) is unresponsive. File a credit card dispute with your bank -- you are paying for a service that no longer exists.
Can I get a refund from Tome?
Not from Tome directly -- they are not responding to emails. File a chargeback through your bank. You have an airtight case: the product was publicly discontinued and all data was deleted.
How far back can I dispute Tome charges?
Most banks allow disputes for charges within the last 120 days. Some will go further for ongoing fraud or services not rendered. Call your bank and explain the situation -- they may be able to reverse charges going back to the shutdown date (April 2025).