Privacy Policy

1. Information We Collect

1.1 Personal Information: We may collect personal information that you provide to us voluntarily, such as your name, email address, postal address, phone number, and other contact details when you create an account, make a purchase, or communicate with us.

1.2 Usage Data: We may collect non-personal information about your use of the Service, such as your IP address, device information, browser type, and operating system. We may also collect information about your interactions with the Service, such as the pages you visit, the features you use, and the actions you take.

2. Use of Information

2.1 Purpose: We use the collected information to provide and improve our Service, personalize your experience, respond to your inquiries and requests, process transactions, and communicate with you about our products, services, and promotions.

2.2 Cookies and Tracking Technologies: We use cookies and similar technologies to operate the Service (strictly necessary cookies, e.g. authentication) and, with your consent where required, for analytics (PostHog, Google Analytics) and advertising measurement (Google Ads). Visitors in the EEA, UK, and Switzerland are shown a consent banner before any analytics cookies are set, and can decline without losing access to any features. You can withdraw consent at any time by clearing the 'cs_cookie_consent' cookie for chatslide.ai in your browser, after which the banner will ask again.

3. Information Sharing

3.1 Service Providers: We share personal information only with service providers that help us operate the Service, under data processing agreements where applicable: cloud hosting and storage (Amazon Web Services, Google Cloud, Vercel), authentication (AWS Cognito), payment processing (Paddle, Stripe), email delivery (AWS SES), analytics (PostHog, Google Analytics), AI generation (Google, OpenAI, Microsoft Azure), and avatar video generation (Jogg). These providers may only process your information to provide their services to us. We do not sell your personal information.

3.2 Legal Requirements: We will not disclose your personal information unless required to do so by law or in response to valid requests by public authorities.

4. Data Security

4.1 Security Measures: We take reasonable measures to protect the security of your personal information and implement industry-standard safeguards to prevent unauthorized access, use, or disclosure.

5. Your Rights and Choices

5.1 Access, Updates, and Deletion: You have the right to access, update, correct, export, or delete your personal information by logging into your account (account deletion is available in Settings) or contacting us at contact@chatslide.ai. If you are in the EEA, UK, or Switzerland, you additionally have the rights to data portability, restriction of processing, objection, and to withdraw consent at any time; you may also lodge a complaint with your local supervisory authority.

5.2 Marketing Communications: You may opt-out of receiving promotional communications from us by following the instructions in the communication or contacting us.

6. Changes to the Privacy Policy

6.1 Updates: We reserve the right to update or modify this Policy at any time, without prior notice. Any changes will be effective immediately upon posting on the Service.

7. Contact Us

7.1 If you have any questions, comments, or concerns about this Policy or our privacy practices, please contact us at contact@chatslide.ai.

8. Communications

8.1 By providing your email address and/or phone number, you consent to receive communications from us. You can opt-out at any time through your account settings or by following the unsubscribe instructions.