How to Cancel Prezi & Request a Refund
Cancel Prezi from Account & Settings → Subscription → Cancel. Paid features stay active until the end of the current billing period. Prezi offers a 14-day money-back guarantee on new annual subscriptions — email support@prezi.com within 14 days of the charge to request a refund.
Last verified April 2026.
4 Steps to Cancel Prezi
- 1
Sign in to Prezi
Open prezi.com in your browser and sign in to the account that owns the paid plan. Subscription cancellation is only available to the account owner, not invited collaborators.
- 2
Open Account → Subscription
Click your profile picture (top-right) and choose "Account & Settings", then select the "Subscription" or "Billing" tab.
- 3
Click "Cancel subscription"
Find your active Prezi plan (Standard, Plus, Premium, or Business) and click "Cancel subscription". Prezi may show a discount or pause offer — choose "Continue to cancel" if you want to proceed.
- 4
Confirm and request refund if eligible
Confirm the cancellation. Paid features remain active until the end of the current billing period. If you are within the 14-day money-back window of a new annual subscription, contact support@prezi.com to request a refund.
Saw "charge.prezi.com" on your statement?
That descriptor (sometimes shown as PREZI*, PREZI INC, or Prezi Inc Budapest) means an active Prezi subscription is charging you. It usually appears after a free trial converts to a paid plan. Sign in to prezi.com, cancel via the steps above, then email support@prezi.com within 14 days of the charge to request a refund under Prezi’s money-back guarantee.
What You Keep, What You Lose
You keep
- All Prezi presentations you created — they stay viewable in your account.
- Files you exported (PDF, PPTX, MP4) — those are already on your computer.
- Public share links to existing presentations — they continue to work.
You lose
- ✕Privacy controls — presentations may revert to public on the free Basic tier.
- ✕Prezi Video custom branding and logo — Plus/Premium-only features stop.
- ✕Editing access — depending on plan, edit features may be locked behind a re-subscription.
- ✕Premium templates — replaced or watermarked when you re-export.
Important: on the free Basic tier, presentations default to public. If you had paid privacy controls, download or delete sensitive prezis before downgrading.
Prezi Refund Policy
- Prezi offers a 14-day money-back guarantee on new annual subscriptions. Contact support@prezi.com within 14 days of the initial charge to request a refund — be specific that you have not used the paid features.
- Monthly subscriptions are not refundable; cancellation stops the next monthly charge but the current month runs to its end date.
- Annual renewals are generally not refundable after the 14-day window, even if you forgot to cancel before renewal. Some users report success requesting a goodwill refund within 30 days for unused renewals — worth asking support.
- Refunds are returned to the original payment method and typically arrive within 5–10 business days.
Prezi updates its policies periodically. Contact support@prezi.com for current refund terms. This page was last verified in April 2026.
Switching Away from Prezi?
ChatSlide is a free AI presentation tool — generate traditional slide decks from a PDF, Word doc, or topic with AI; export to PowerPoint or video; voice cloning and AI avatar narration built in. Free tier with 30 credits. 180,000+.
Frequently Asked Questions
What is charge.prezi.com on my credit card statement?
charge.prezi.com (or "PREZI*", "PREZI INC", "Prezi Inc Budapest") is the merchant descriptor for your active Prezi subscription. If you do not recognise it, you (or someone on your account) likely signed up for a free trial that converted to a paid plan. Sign in to prezi.com → Account → Subscription to see the active plan, then cancel — and request a refund within 14 days if it just charged.
How do I get a refund on Prezi?
Email support@prezi.com within 14 days of the most recent annual charge and explain that you would like to cancel and request a refund under the money-back guarantee. Include your account email and the charge date. Refunds are at Prezi’s discretion outside the 14-day window. Last verified April 2026.
Will my Prezis stay viewable after I cancel?
Yes. Existing presentations stay in your account and remain viewable. However, on the free Basic tier all presentations are public by default — if you had paid privacy controls, your previously private prezis may become publicly accessible. Download or delete sensitive presentations before downgrading.
Why does Prezi keep charging me after I cancelled?
Cancellation stops future charges, but the current billing period continues to its end date — you stay on the paid plan until then. If you see a charge after that date, verify which subscription you cancelled (Prezi has separate plans for Prezi Present, Prezi Video, and Prezi Design — they are billed independently). Contact support with the charge date and your account email.
What is a free alternative to Prezi?
ChatSlide is a free AI alternative for presentations. Instead of zoomable canvas, ChatSlide generates traditional slide decks from a topic, PDF, Word doc, or YouTube URL using AI. Free tier with 30 credits, exports to PowerPoint and video, no credit card required. For non-linear zoomable presentations specifically, Mentimeter or Canva also work as free alternatives.