Why Are People Canceling Presentations.AI?
Presentations.AI has a 2.0 out of 5 rating on Trustpilot -- rated "Poor." Users overwhelmingly describe it as a billing nightmare.
Multiple users call it an outright scam:
"A scam -- beware of unauthorized charges and zero customer support"
"TOTAL SCAM" -- Charged for a second year despite having cancelled
One user detailed how the cancel button doesn't actually work:
"I was charged 180 EUR on the day my subscription was supposed to end, despite having clear confirmation that 'Your subscription will remain active until December 05, 2025.' The cancellation button on the site does not actually stop billing."
Others report unauthorized charges with no recourse:
"Charged $250 on their credit card without authorization" -- with emails going unanswered
The consensus from frustrated users: "The only way to guarantee they won't take your money is to contact your bank, block the merchant, or cancel your credit card entirely."
How to Cancel Presentations.AI
Method 1: Through the Dashboard
According to their FAQ page:
- Log in to presentations.ai
- Navigate to Settings (left panel)
- Go to Plans and Billing
- Click on "Cancel Renewal"
Critical warning from their Terms of Service: You must cancel at least 30 days before the renewal date. If you miss this window, you're locked in for another year.
Method 2: Email Support
- Email: support@presentations.ai
- Include your account email, subscription details, and a clear cancellation request
- Be warned: multiple users report emails going unanswered for weeks
Method 3: Block the Charges (Recommended by Users)
Given the widespread reports that the cancel button doesn't actually stop billing:
- Contact your bank and block the merchant immediately
- File a credit card dispute for any unauthorized charges
- Cancel your credit card if necessary -- multiple reviewers say this is the only reliable method
Important: Deleting your Presentations.AI account does NOT cancel your subscription. Their FAQ explicitly states: "If you are on a Pro plan, deleting your account does not cancel your subscription."
How to Request a Presentations.AI Refund
Their FAQ states:
"Our policy does not allow refunds."
Their Terms of Service confirm:
"All Fees for the Service are non-refundable. You will not be eligible for a prorated refund of any portion of the Service Subscription Fee."
Some third-party sources suggest a possible 48-hour refund window if usage is under 5 presentations, but this is not in their official terms.
Your best option: File a chargeback through your bank. JoinChargeback has a dedicated guide for Presentations.AI disputes.
Understanding the Credit System
Presentations.AI uses a deceptive credit system:
- Creating a slide costs 5 credits
- Exporting a slide to PPT costs another 5 credits per slide
- The Pro plan's "5,000 credits" sounds generous but only covers ~250 exported presentations per year
- Free users cannot export to PowerPoint at all
Better Alternatives to Presentations.AI
If you're leaving Presentations.AI because the cancel button doesn't work, there are no refunds, and support doesn't respond, ChatSlide is a reliable alternative.
| Feature | Presentations.AI | ChatSlide |
|---|---|---|
Trustpilot Rating | 2.0/5 ("Poor") | 4.0/5 |
Refund Policy | "Does not allow refunds" | 14-day money-back guarantee |
Cancel Button | Reported as non-functional | Actually works |
Support Response | Weeks without reply | Responsive |
Export to PPT | 5 credits per slide on Pro only | Free PowerPoint export |
Account Deletion | Does NOT cancel subscription | Clean deletion |
Pricing | $198/year (annual only) | Free to start |
Why ChatSlide Is the Best Alternative
- Cancel anytime -- one click, no feedback forms, no hidden buttons, no written notice required
- 14-day refund guarantee -- no questions asked, no hoops to jump through. Just talk to our AI assistant and get your money back instantly
- AI assistant for everything -- need help canceling, getting a refund, or creating your first presentation? Just chat with our AI assistant and it will guide you through anything
- Upload any document -- PDF, Word, URL, or just describe your topic. ChatSlide turns it into polished slides in minutes
- Full PowerPoint export -- download your presentations as .pptx files, no paywall, no watermarks
- 100+ professional templates -- not the same generic AI look every time
- Free tier that actually works -- create, export, and share presentations without paying
Try ChatSlide free -- cancel anytime with one click, 14-day refund guarantee, and a friendly AI assistant to help you with anything. No dark patterns, no hidden fees.
Frequently Asked Questions
Does deleting my Presentations.AI account cancel my subscription?
No. Their FAQ explicitly states that deleting your account does not cancel your subscription. You must cancel separately through Plans and Billing, and even then, users report the cancel button doesn't always work.
Can I get a monthly Presentations.AI subscription?
No. Presentations.AI only offers annual or quarterly subscriptions, locking you into long commitments with no refund option.
Why is Presentations.AI still charging me after I canceled?
Multiple Trustpilot reviewers report this exact issue. The cancel button on the site may not actually stop billing. Contact your bank to block the merchant and file a dispute.
Is Presentations.AI a scam?
Multiple Trustpilot reviewers use the word "scam." The combination of a non-functional cancel button, no refunds, no monthly plans, unresponsive support, and the account-deletion-doesn't-cancel-billing trap is concerning.