Why Are People Canceling Sendsteps?
Sendsteps has a 1.9 out of 5 rating on Trustpilot -- one of the lowest in the presentation tool space. 40% of reviews are 1-star.
Users describe it as impossible to cancel:
"Continued to charge after cancelling subscription. Impossible to cancel." -- This reviewer "had to cancel my card so they could not charge fees anymore."
Support is described as evasive:
"I've written to tech support four times, and they just give me the runaround."
And bluntly:
"Disaster. Its just a fraud."
How to Cancel Sendsteps
Method 1: Written Notice (Required)
Sendsteps requires written notice for cancellation, according to their legal terms. You must:
- Send a cancellation request to legal@sendsteps.com
- Provide at least one month's notice before the end of your annual term
- Keep a copy of your email as proof
Their support page: How to Cancel My Subscription
Method 2: 14-Day Cooling-Off Period
If you're within 14 days of subscribing, you can cancel without cause. However, you lose this right if you:
- Used the app with an audience
- Tested interaction functionalities
This means even basic testing forfeits your cancellation rights.
More details: Can I Cancel If I Changed My Mind?
Method 3: Delete Your Free Account
For free accounts only, you can terminate immediately by deleting your account. This does not apply to paid subscriptions.
Method 4: Block the Charges (Last Resort)
Given that users report continued billing after cancellation:
- Contact your bank to block future Sendsteps charges
- Cancel your credit card if necessary -- multiple reviewers say this was the only thing that worked
- File a dispute for unauthorized charges
How to Request a Sendsteps Refund
From their refund page:
- 14-day refund is available IF you have not used the app with an audience or tested interaction features
- Refund is processed within 14 days of receiving your termination notice
- Contact: legal@sendsteps.com
In practice, the "used interaction features" clause means almost everyone who tried the product is ineligible.
What Were People Complaining About?
- Mysterious free trial charges -- "I was told it was a free trial until I got billed $116"
- AI misunderstandings -- produces vague content, inserts factual errors
- Poor translations -- for non-English languages, translations can be "wildly inaccurate and even embarrassing"
- Fixed templates -- no custom fonts, brand colors, or design flexibility
- Deceptive free plan -- allows only 2 English-only presentations with no exports
Better Alternatives to Sendsteps
If you're leaving Sendsteps because you can't cancel, support gives you the runaround, or the product doesn't deliver, ChatSlide is a reliable alternative.
| Feature | Sendsteps | ChatSlide |
|---|---|---|
Trustpilot Rating | 1.9/5 (40% 1-star) | 4.0/5 |
Cancellation | Written notice + 1 month ahead | Simple and transparent |
Refund Policy | Only if you never used it | 14-day money-back guarantee |
Support | "Give me the runaround" | Responsive |
Free Tier | 2 presentations, English only | Generous free tier, 85+ languages |
AI Quality | "Vague content, factual errors" | Document-aware, accurate |
Custom Branding | No (Enterprise only) | Available |
Why ChatSlide Is the Best Alternative
- Cancel anytime -- one click, no feedback forms, no hidden buttons, no written notice required
- 14-day refund guarantee -- no questions asked, no hoops to jump through. Just talk to our AI assistant and get your money back instantly
- AI assistant for everything -- need help canceling, getting a refund, or creating your first presentation? Just chat with our AI assistant and it will guide you through anything
- Upload any document -- PDF, Word, URL, or just describe your topic. ChatSlide turns it into polished slides in minutes
- Full PowerPoint export -- download your presentations as .pptx files, no paywall, no watermarks
- 100+ professional templates -- not the same generic AI look every time
- Free tier that actually works -- create, export, and share presentations without paying
Try ChatSlide free -- cancel anytime with one click, 14-day refund guarantee, and a friendly AI assistant to help you with anything. No dark patterns, no hidden fees.
Frequently Asked Questions
Do I really need to send written notice to cancel Sendsteps?
Yes. Their terms require written notice to legal@sendsteps.com at least one month before your renewal date. This is unusually restrictive for a SaaS product.
Can I get a Sendsteps refund if I tested the product?
Probably not. Their policy states you forfeit refund rights if you "used the app with an audience" or "tested interaction functionalities." Even basic testing counts.
Why is Sendsteps still charging me after I canceled?
Multiple reviewers report this. Make sure you sent written notice to the correct email (legal@sendsteps.com) and keep proof. If charges continue, block the merchant through your bank.
Is Sendsteps worth it?
At $9.50-19.50/month with a 1.9 Trustpilot rating, restrictive cancellation requirements, and AI that produces factual errors, most users find better value elsewhere.